ANMAC investigates complaints about breaches of the ANMAC accreditation standards that apply to:
- A nursing or midwifery program of study that has been approved by the Nursing and Midwifery Board of Australia (NMBA)
- The education provider delivering the approved program.
Complaints fall outside our scope when they concern:
- An education program that does not lead to students becoming eligible for NMBA registration or endorsement
- Any conduct or behaviour by a student, academic, or education provider that is not related to a breach in the accreditation standards.
Complaints are accepted from:
- Staff
- Students
- Graduates
- Health services
- Individual health professionals
- Community members
- Sources who wish to remain anonymous.
To file a complaint, please email complaints@anmac.org.au.
For further details regarding our complaints process, please refer to the Complaints Handling Policy.
If a complaint is substantiated, the education provider must demonstrate how they have addressed the breaches and continue to meet the accreditation standards.
Outcomes from an ANMAC review may also include the need for ongoing targeted monitoring and/or accreditation conditions, or the possibility of accreditation revocation.
If a complaint cannot be investigated, other options may be available:
- The education provider might resolve the issue through its internal grievance process.
- If there are concerns about a registered practitioner, a complaint can be lodged with the Australian Health Practitioner Regulation Agency (Ahpra)
Alternatively there are several other regulators in the education sector who may be able to assist, including:
- For Higher Education: Tertiary Education Quality and Standards Agency
- For Vocational Education: Australian Skills Quality Authority
- For Vocational Education in Victoria: Victorian Registration and Qualifications Authority
- For Vocational Education in Western Australia: Training Accreditation Council Western Australia
- For Overseas Students: The Commonwealth Ombudsman